Velvet Cushion - Stilness Adrift

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything is handmade, there is some potential for human error. Usually, our quality control will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Contact Sanigar Studio using the contact form on the commissions page, quoting your name and order number. Or if your prefer to talk person to person call Caz or visit the studio

In many cases, remedy action can be taken as soon as substantiation of the claim is clear

• If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection
• In that instance, a determination can then be made as to the state of the product

UK DELIVERY

We use the Royal Mail’s 1st Class Recorded service for most orders under 2kg.

This is our standard service and is the default delivery option listed in the shopping cart.

It may sometimes take 2-5 working days and in very rare cases 15 working days), including Saturdays, but not Sundays.

If we dispatch after 6pm, parcels are usually picked up the morning after. At this point, unfortunately no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers; they deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee.

In case of Royal Mail strikes, We are still able to deliver your items the next day, excluding Sundays. We suggest you have your items delivered to your work address, which activates our free courier upgrade for delivery the following business day but only in the case of Royal Mail strikes.

IN CASE OF ROYAL MAIL STRIKES

If you are unable to include a work delivery address, you are able to upgrade to Royal Mail Special Delivery for £3.99. During strikes Royal Mail may still deliver small packages (under 2kg). Unfortunately delivery is not guaranteed. However, Special Delivery items receive priority treatment we are led to believe even during strikes.

Top Tips In Case of Royal Mail Strike:

1) Have your items sent to a work address and receive a free courier upgrade.

2) Pay £3.99 for Royal Mail’s Special Delivery service.